Privacy Policy

1. Who we are

Tasty Roast (“we”, “us”, “our”) operates the online ordering service at tastyroast.co.nz. We are based at 273 East Tamaki Road, Otara, Auckland 2023, New Zealand. This policy explains how we collect, use, store, and protect personal information in connection with our website ordering service, in accordance with the New Zealand Privacy Act 2020.

2. Information we collect

When you place an order through our website, we may collect:

• Your name
• Email address
• Phone number
• Your order details, selected pickup time, and payment method
• Verification information used to confirm your contact details

If you choose to pay online, card payments are processed securely by Stripe. We do not store your full payment card details on our website. Stripe's privacy practices are available at stripe.com/nz/privacy.

3. How we use your information

• To process, prepare, and fulfil your order
• To verify your contact details before accepting certain orders
• To send order-related emails, including confirmations and receipts
• To contact you if there is a problem with your order or pickup time
• To maintain business records and comply with legal obligations

We do not sell your personal information. We only share information where needed to run the service, such as with Stripe for online payments, with our email provider for sending order and verification emails, or where required by law.

4. Website storage and session data

Our website uses browser storage to support the ordering experience. For example, we may store:

• Your cart while you browse
• Your checkout contact details if you choose to save them on your device
• Temporary verification details related to checkout

This data is stored in your browser on your device. It is used to support checkout and faster repeat ordering.

5. Delivery orders through Uber Eats

Our website is used for direct ordering with Tasty Roast. We also offer delivery through Uber Eats. If you place an order through Uber Eats, that order is placed on Uber Eats' platform and Uber Eats collects and processes personal information under its own privacy policy and platform terms.

6. Data retention

We keep order records and related business records for as long as reasonably necessary for operations, tax, accounting, fraud prevention, and legal compliance. Some records may be retained for at least seven years where required for accounting or tax purposes. Temporary verification records are retained only for as long as needed to support the checkout process.

7. Your rights

Under the Privacy Act 2020 you have the right to access the personal information we hold about you and to request correction if it is inaccurate. To make a privacy request, contact us using the details below.

8. Contact us

Phone: (09) 271 0502
Address: 273 East Tamaki Road, Otara, Auckland 2023